Surfguard User Access – FAQ - SLSQ Administration Operations Manual

FREQUENTLY ASKED QUESTIONS

How often are the accounts updates/created?	This is done daily
Are members advised if their account has been created or renewed?	An email will be sent to the users who have been processed
What do we do if a member needs SEMS access?	Go to the same link as above and the request will be automatically sent to SLSA who will process all requests for SEMS
Who do we contact if there are issues or a request has not been actioned?	Please email surfguardusers@lifesaving.com.au:mailto: surfguardusers@lifesaving.com.au
How long does Surfguard access last?	Surfguard access lasts twelve (12) months from the date of the approval/renewal. The access will automatically shut down on the date listed in each individual user account.
Do I have to reapply annually for access?	Yes. This is to ensure that all persons who should have access do and those who shouldn’t are deactivated.
Whose responsibility is it to deactivate accounts for persons not in relevant roles any longer?	This responsibility is the Clubs responsibility. It is important that you keep track of your users and ensure that anyone who should not have access is removed. Remember that Surfguard holds a large amount of personal data and users and clubs are bound by SLSA Policy and Privacy Laws

15.1.4. Surfguard User Access – FAQ