SLSQ Administration Operations Manual
Table of Contents
SLSQ Administration Operations Manual
1.
Introduction
1.1.
Content Suggestion Form
1.2.
SLSA & SLSQ Structure
1.3.
SLSQ Branches and Clubs
1.4.
SLSQ Acronyms
1.5.
SLSQ Contacts
2.
Where do I find Information
2.1.
Administration Resources
2.1.1.
Administration Operations Manual (AOM)
2.1.2.
SLSQ Club Management App
2.1.3.
Surfguard System
2.1.4.
Payment Gateway Westpac
2.1.5.
SLSA Members Area
2.1.6.
SLSA Online Help
2.1.7.
SLSQ Website
2.1.8.
Club Help
2.2.
Governance Resources
2.2.1.
Governance Manual (GM)
2.2.2.
ACNC Portal
2.3.
Lifesaving Resources
2.3.1.
Patrol Operations Manual (POM)
2.3.2.
Lifesaving Incident Management System and Operations (LIMSOC)
2.3.3.
Beach Safe App
2.4.
Education Resources
2.4.1.
SLSQ Education Hub
2.4.2.
Training Operations Manual (TOM)
2.4.3.
eLearning
2.4.4.
SLS Assessor App
2.4.5.
Public Safety Aquatic Rescue (PSAR35)
2.4.6.
aXcelerate
2.4.6.1.
aXcelerate Trainer App
2.4.6.2.
aXcelerate Learner App
2.5.
Sport Resources
2.5.1.
Surf Sports Manual (SSM)
2.5.2.
SLSA Sports Hub
2.5.3.
Sports Event Management System (SEMS)
2.5.4.
Surf Risk Rating (SRR)
2.5.5.
Live Heats Resource
2.6.
Membership Services Resources
2.6.1.
SLSA Nippers App
2.7.
Media and Marketing Resources
3.
Governance & Compliance
3.1.
Employee Recruitment
3.2.
Volunteer Committees
3.3.
Inductions
3.4.
Decision Making
3.5.
SLSQ Council, Committees, Officers and Advisors Responsibilities
3.6.
Constitutions and By-Laws
3.6.1.
Constitutions
3.6.2.
By-Laws / Regulations
3.6.3.
Updating Constitution or Regulations/By-Laws
3.7.
ACNC
3.7.1.
ACNC Annual Information Statement
3.7.2.
ACNC Fundraising Reporting
3.7.3.
Related Party Transactions
3.7.3.1.
Small Charities
3.7.3.2.
Medium and Large Charities
3.7.3.3.
Managing Related Party Transactions
3.8.
Affiliations
3.8.1.
Office Bearers
3.8.2.
Australian Business Number (ABN) Registration
3.8.3.
Incorporation Certificate
3.8.4.
Deductible Gift Receipt Number (DGR)
3.9.
Office of Fair Trading (OFT)
3.9.1.
Change of details relating to an incorporated association (Form 10a)
3.10.
Privacy and Confidentiality
3.11.
Change Management
4.
Risk Management
4.1.
Aquatic Risk Management
4.2.
Water Safety
4.3.
Insurance
4.3.1.
Certificate of Currency (COC)
4.3.2.
Public Liability
4.3.3.
Insurance for Special Events
4.3.4.
Association Liability
4.3.5.
Personal Accident
4.3.6.
Industrial Special Risks (ISR) and Machinery Breakdown
4.3.7.
Motor Vehicle Insurance
4.3.8.
Marine Hull Insurance
4.3.9.
WorkCover Insurance
4.3.9.1.
For Members
4.3.9.2.
For Surf Clubs and Supporters Clubs
4.3.9.3.
Incident Reporting
4.3.9.4.
Member Injury Reporting Procedure
4.4.
Special Events Process
4.5.
Clubhouse Safety Compliance
4.6.
Safety Bulletins
4.6.1.
NO: SAF-1 Unlawful SLSQ Vehicle Operation
4.7.
Workplace Health and Safety – Lifesaving
4.8.
Risk Management Guidelines – Lifesaving
5.
Finance Management
5.1.
Budgets
5.1.1.
Creating a budget
5.1.1.1.
Budget approval process
5.2.
Financial Reporting
5.3.
Appointing an Auditor
5.4.
Stocktake
5.5.
Grants and Funding
5.5.1.
The Grant Seeking Unit.
5.5.2.
Internal Grants available to Club’s and Branch’s
5.5.3.
Other Grants
5.6.
Sponsorship & Donations
5.6.1.
Supporters Club : Tax and Donations Information
5.7.
Club Fundraising
5.7.1.
Tax deductible donations
5.7.2.
Competitions, raffles, bingo and other charitable games
5.7.3.
BBQ Fundraising
5.8.
Reimbursements to Volunteers
6.
General Administration
6.1.
Meetings
6.1.1.
Types of Meetings
6.2.
Document Management
6.3.
Archiving Documents
6.4.
Documentation – Destruction and Retention
6.5.
Policies
6.5.1.
How to write a Policy
6.6.
Procedures
6.6.1.
Procedures Template
6.7.
Guidelines
6.7.1.
Guidelines Template
6.8.
Start of Season and End of Season Requirements
6.8.1.
End of Season Requirements – 2024/2025 (NBB, WBCB, SSCB, SCB, PDB)
6.8.2.
End of Season Requirements – 2024 North Qld
7.
Membership
7.1.
Membership Fees
7.2.
Membership Categories
7.2.1.
Officials and Age Managers
7.2.2.
Life Member Nominations
7.3.
Membership Applications
7.3.1.
Family Groups
7.3.2.
Transfers
7.3.3.
Request for DOB Change
7.4.
Membership De-Registering and Archiving
8.
Member Welfare
8.1.
Member Protection
8.1.1.
Member Protection Information Officers (MPIO)
8.1.2.
Peer Support Officers (PSO)
8.1.3.
Safeguarding
8.1.4.
Bullying Awareness
8.2.
Member Injuries
8.2.1.
Member Injuries – Approved Activities
8.3.
Working with Children Requirements (WWC)
8.3.1.
Child Safety
8.3.2.
Child Youth Risk Management Strategies (CYRMS)
8.3.2.1.
What is the CYRMS?
8.3.2.2.
CYRMS – Action Plan – Where do we start?
8.3.2.3.
CYRMS – Statement of Commitment
8.3.2.4.
CYRMS – Codes of Conduct
8.3.2.5.
CYRMS – Volunteer Management
8.3.2.6.
CYRMS – Receiving and Reporting Disclosures or Suspicions of Harm
8.3.2.7.
CYRMS – Managing Breaches
8.3.2.8.
CYRMS – High Risk Activities and Special Events
8.3.2.9.
CYRMS – Compliance with Blue Card Legislation
8.3.2.10.
CYRMS – Strategies Communication & Support
8.3.2.11.
CYRM – Policies
8.3.2.12.
CYRM – Forms & Documents
8.3.2.13.
CYRMS – Child Protection Report or Complaint
8.3.2.14.
CYRMS and CSA Online Courses
8.3.3.
Blue Cards
8.3.3.1.
Who must hold a Working with Children Check (Blue Card)
8.3.3.1.1.
Blue Cards for Paid Employees
8.3.4.
Schedule Recurring Blue Card Reports
8.4.
Complaints and Grievances
8.4.1.
Reports and Complaints Overview
8.4.2.
Complaints Management Process
8.4.3.
Hearing Tribunal (Judiciary)
8.4.4.
Conflict Resolution
9.
Blue Card Information
9.1.
Blue Cards FAQ – Topics
9.1.1.
Blue Cards FAQ – What is the Blue Card System
9.1.2.
Blue Cards FAQ – Applying For a Blue Card
9.1.2.1.
Blue Card FAQ – Interstate or Overseas Application or No QLD Licence
9.1.3.
Blue Cards FAQ – Linking and Validating
9.1.4.
Blue Cards FAQ – Common issues with linking your Blue Card
9.1.5.
Blue Cards FAQ – Common reasons you are not able to be found on Surfguard
9.1.6.
Blue Cards FAQ – My card is linked but not updated on Surfguard?
9.1.7.
Blue Cards FAQ – Blue card issues on the Education Hub
9.1.8.
Blue Cards FAQ – SLSQ Leave/Restricted?
9.1.9.
Blue Cards FAQ – BC linked – Is there more for me to do?
9.1.10.
Blue Cards FAQ – Member Protection Notes in Surfguard
9.1.11.
Blue Cards FAQ – Child and Youth Risk Management Strategies
9.1.12.
Blue Cards FAQ – Resources for Blue Cards
9.1.13.
Blue Cards FAQ – Blue Card Contact information
10.
Lifesaving
10.1.
Patrol Operations Manual
10.2.
Patrol Service Contract
10.3.
Patrol Service Breaches
10.4.
Patrol Equipment
10.5.
Patrol Uniforms
10.6.
Patrol Reporting
10.7.
Operations Support
10.8.
State Operations and Communication Centre (SOCC)
10.9.
The Government Wireless Network (GWN)
10.10.
Patrolling Membership Categories
10.11.
Managing Patrol Teams in Surfguard
10.12.
Lifesaving Communications
10.13.
MSQ Reports for IRB Injuries
10.14.
Situational Awareness Checklist for Patrol Captains
10.15.
Maintenance
10.15.1.
Gear and Equipment
10.15.2.
Clubhouse
10.15.3.
Lifesaving Audits
10.16.
LIMSOC
10.16.1.
LIMSOC Training Link
10.16.2.
LIMSOC – Statistics and Incidents
10.16.3.
LIMSOC – Member Injury Reporting
10.17.
Patrol Gap Calculator (PGC)
10.18.
Shallow Water Induction
11.
Education
11.1.
SLSQ Education Hub
11.2.
Training Operations Manual
11.3.
Training Courses
11.4.
Bulk Online Training Allocation
11.5.
Ordering Medallions
11.6.
Skills Maintenance
11.7.
Registered Training Organisation (RTO)
11.8.
Training and Assessment Qualification (TAE)
11.9.
Member Training Calendar
12.
Membership Services
12.1.
Member Recruitment and Retention
12.1.1.
Member Induction
12.1.2.
Member On Boarding
12.1.3.
Exit Surveys
12.2.
Membership Recognition
12.2.1.
Awards Summaries
12.2.2.
Service Awards
12.3.
Membership Development Programs
12.4.
Membership Pathways
12.5.
Membership Statistics Reports
13.
Surf Sports
13.1.
Surf Sports Manual
13.2.
SLSA Sports Hub
13.3.
Carnival Entries
13.3.1.
SEMS
13.3.2.
Live Heats
13.4.
Surf Sports Coaches
13.4.1.
Coaching Contract Template
13.5.
Surf Sports Officials
13.6.
Surf Sports Championship Events
13.7.
Surf Risk Rating (SRR)
13.8.
SLSQ Use of Equipment – Craft
13.9.
Surf Sports Training Sessions
13.10.
Patrol Hours Exemption Late Proficiency Request Form
14.
Junior Activities
14.1.
Nippers
14.1.1.
Parents at Nipper Programs
14.2.
Junior Activities Roles
14.2.1.
Age Managers
14.2.2.
Age Manager Assistant
14.2.3.
Age Manager and Age Manager Assistant Course
14.2.4.
Junior Activities Supporting Roles for Nippers
14.2.5.
Junior Activities Chair (JAC)
14.3.
Junior Activities Administration
14.3.1.
Junior Activities Pre-season Checklist
14.3.2.
Junior Activity Membership
14.3.2.1.
Junior Activities Membership Category Changes
14.3.2.2.
Junior Activities Moving Age Groups
14.3.2.3.
Request for Date of Birth Changes
14.3.2.4.
Changes To Five-Year-Olds Joining
14.3.2.5.
Programs For Under 5
14.3.2.6.
Junior Activities Age Guides
14.3.3.
Junior Activities Health Check
14.3.4.
Junior Activities Gap Calculator (JAGC)
14.3.5.
Family Inclusion Program (FIP)
14.3.6.
NON-Consent Forms
14.3.7.
Junior Activities Child Safety
14.3.8.
Communication for Junior Members
14.4.
Junior Activities Water Safety Requirements
14.5.
Junior Activities Beach Operations
14.6.
Junior Activities Education
14.6.1.
Junior Activities Evaluations
14.6.2.
Junior Activities Paperwork Submissions
14.6.3.
SLSA Nipper App
14.6.3.1.
Nipper Management Modules in Surfguard & Members Area
14.6.3.2.
Check-In & Check-Out Using RFID Bands
14.6.4.
Surf Babies/Learner Lifesavers
14.7.
Junior Activity Surf Sports
14.8.
Junior Activities Equipment
15.
Surfguard
15.1.
Surfguard Access
15.1.1.
User Access Declaration Requirements
15.1.2.
Locked Out & Inactive Surfguard User Accounts
15.1.3.
Surfguard Users Report
15.2.
Surfguard Training
15.3.
Surfguard Upgrades and Changes
15.4.
Duplicate Member Records
15.5.
Surfguard Pricelist
15.6.
Logging Other Service Hours
15.7.
Surfguard Reporting
15.7.1.
Report Scheduling
15.7.2.
Surfguard Reporting – Privacy Changes
15.7.3.
Excel Pivot Tables
15.8.
Surfguard Gear & Equipment
15.9.
Surfguard Adding Officers
15.10.
Surfguard Member Notes & Documents
15.11.
Surfguard Organisational Details
15.12.
Surfguard Messages
15.13.
Surfguard Email/SMS
15.13.1.
Non-Proficient Patrolling Member/s in Patrol Team – Email Notification
15.14.
Surfguard Archiving and De-registering Members
16.
Media and Marketing
16.1.
Social Media & Facebook
16.2.
Media
16.2.1.
Writing Media Releases
16.3.
SLSQ Member Mail (Newsletter)
16.4.
Media and Marketing Campaign Resources
16.5.
Intellectual Property and Trademarks
16.6.
Photography, Digital Recording & Images
16.7.
Club Websites
17.
DEI – Diversity, Equity & Inclusion
17.1.
DEI Strategy 2024-2027
17.2.
Transgender and Gender Diverse Members
17.3.
6.03 SLSA Inclusion and Safe Participation Policy
Download as PDF
1.2.
SLSA & SLSQ Structure
Click below links:
SLSA Structure
SLSQ Structure
SLSQ Governance
Last modified:
16 October 2023
1.1.
Content Suggestion Form
1.3.
SLSQ Branches and Clubs
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