SLSQ Administration Operations Manual
Table of Contents
SLSQ Administration Operations Manual
GrabGrab
GrabGrab
  • 1. Introduction
    • 1.1. Content Suggestion Form
    • 1.2. SLSA & SLSQ Structure
    • 1.3. SLSQ Branches and Clubs
    • 1.4. SLSQ Acronyms
    • 1.5. SLSQ Contacts
  • 2. Where do I find Information
    • 2.1. Administration Resources
      • 2.1.1. Administration Operations Manual (AOM)
      • 2.1.2. SLSQ Club Management App
      • 2.1.3. Surfguard System
      • 2.1.4. Payment Gateway Westpac
      • 2.1.5. SLSA Members Area
      • 2.1.6. SLSA Online Help
      • 2.1.7. SLSQ Website
      • 2.1.8. Club Help
    • 2.2. Governance Resources
      • 2.2.1. Governance Manual (GM)
      • 2.2.2. ACNC Portal
    • 2.3. Lifesaving Resources
      • 2.3.1. Patrol Operations Manual (POM)
      • 2.3.2. Lifesaving Incident Management System and Operations (LIMSOC)
      • 2.3.3. Beach Safe App
    • 2.4. Education Resources
      • 2.4.1. SLSQ Education Hub
      • 2.4.2. Training Operations Manual (TOM)
      • 2.4.3. eLearning
      • 2.4.4. SLS Assessor App
      • 2.4.5. Public Safety Aquatic Rescue (PSAR35)
      • 2.4.6. aXcelerate
        • 2.4.6.1. aXcelerate Trainer App
        • 2.4.6.2. aXcelerate Learner App
    • 2.5. Sport Resources
      • 2.5.1. Surf Sports Manual (SSM)
      • 2.5.2. SLSA Sports Hub
      • 2.5.3. Sports Event Management System (SEMS)
      • 2.5.4. Surf Risk Rating (SRR)
      • 2.5.5. Live Heats Resource
    • 2.6. Membership Services Resources
      • 2.6.1. SLSA Nippers App
    • 2.7. Media and Marketing Resources
  • 3. Governance & Compliance
    • 3.1. Employee Recruitment
    • 3.2. Volunteer Committees
    • 3.3. Inductions
    • 3.4. Decision Making
    • 3.5. SLSQ Council, Committees, Officers and Advisors Responsibilities
    • 3.6. Constitutions and By-Laws
      • 3.6.1. Constitutions
      • 3.6.2. By-Laws / Regulations
      • 3.6.3. Updating Constitution or Regulations/By-Laws
    • 3.7. ACNC
      • 3.7.1. ACNC Annual Information Statement
      • 3.7.2. ACNC Fundraising Reporting
      • 3.7.3. Related Party Transactions
        • 3.7.3.1. Small Charities
        • 3.7.3.2. Medium and Large Charities
        • 3.7.3.3. Managing Related Party Transactions
    • 3.8. Affiliations
      • 3.8.1. Office Bearers
      • 3.8.2. Australian Business Number (ABN) Registration
      • 3.8.3. Incorporation Certificate
      • 3.8.4. Deductible Gift Receipt Number (DGR)
    • 3.9. Office of Fair Trading (OFT)
      • 3.9.1. Change of details relating to an incorporated association (Form 10a)
    • 3.10. Privacy and Confidentiality
    • 3.11. Change Management
  • 4. Risk Management
    • 4.1. Aquatic Risk Management
    • 4.2. Water Safety
    • 4.3. Insurance
      • 4.3.1. Certificate of Currency (COC)
      • 4.3.2. Public Liability
      • 4.3.3. Insurance for Special Events
      • 4.3.4. Association Liability
      • 4.3.5. Personal Accident
      • 4.3.6. Industrial Special Risks (ISR) and Machinery Breakdown
      • 4.3.7. Motor Vehicle Insurance
      • 4.3.8. Marine Hull Insurance
      • 4.3.9. WorkCover Insurance
        • 4.3.9.1. For Members
        • 4.3.9.2. For Surf Clubs and Supporters Clubs
        • 4.3.9.3. Incident Reporting
        • 4.3.9.4. Member Injury Reporting Procedure
    • 4.4. Special Events Process
    • 4.5. Clubhouse Safety Compliance
    • 4.6. Safety Bulletins
      • 4.6.1. NO: SAF-1 Unlawful SLSQ Vehicle Operation
    • 4.7. Workplace Health and Safety – Lifesaving
    • 4.8. Risk Management Guidelines – Lifesaving
  • 5. Finance Management
    • 5.1. Budgets
      • 5.1.1. Creating a budget
        • 5.1.1.1. Budget approval process
    • 5.2. Financial Reporting
    • 5.3. Appointing an Auditor
    • 5.4. Stocktake
    • 5.5. Grants and Funding
      • 5.5.1. The Grant Seeking Unit.
      • 5.5.2. Internal Grants available to Club’s and Branch’s
      • 5.5.3. Other Grants
    • 5.6. Sponsorship & Donations
      • 5.6.1. Supporters Club : Tax and Donations Information
    • 5.7. Club Fundraising
      • 5.7.1. Tax deductible donations
      • 5.7.2. Competitions, raffles, bingo and other charitable games
      • 5.7.3. BBQ Fundraising
    • 5.8. Reimbursements to Volunteers
  • 6. General Administration
    • 6.1. Meetings
      • 6.1.1. Types of Meetings
    • 6.2. Document Management
    • 6.3. Archiving Documents
    • 6.4. Documentation – Destruction and Retention
    • 6.5. Policies
      • 6.5.1. How to write a Policy
    • 6.6. Procedures
      • 6.6.1. Procedures Template
    • 6.7. Guidelines
      • 6.7.1. Guidelines Template
    • 6.8. Start of Season and End of Season Requirements
      • 6.8.1. End of Season Requirements – 2024/2025 (NBB, WBCB, SSCB, SCB, PDB)
      • 6.8.2. End of Season Requirements – 2024 North Qld
  • 7. Membership
    • 7.1. Membership Fees
    • 7.2. Membership Categories
      • 7.2.1. Officials and Age Managers
      • 7.2.2. Life Member Nominations
    • 7.3. Membership Applications
      • 7.3.1. Family Groups
      • 7.3.2. Transfers
      • 7.3.3. Request for DOB Change
    • 7.4. Membership De-Registering and Archiving
  • 8. Member Welfare
    • 8.1. Member Protection
      • 8.1.1. Member Protection Information Officers (MPIO)
      • 8.1.2. Peer Support Officers (PSO)
      • 8.1.3. Safeguarding
      • 8.1.4. Bullying Awareness
    • 8.2. Member Injuries
      • 8.2.1. Member Injuries – Approved Activities
    • 8.3. Working with Children Requirements (WWC)
      • 8.3.1. Child Safety
      • 8.3.2. Child Youth Risk Management Strategies (CYRMS)
        • 8.3.2.1. What is the CYRMS?
        • 8.3.2.2. CYRMS – Action Plan – Where do we start?
        • 8.3.2.3. CYRMS – Statement of Commitment
        • 8.3.2.4. CYRMS – Codes of Conduct
        • 8.3.2.5. CYRMS – Volunteer Management
        • 8.3.2.6. CYRMS – Receiving and Reporting Disclosures or Suspicions of Harm
        • 8.3.2.7. CYRMS – Managing Breaches
        • 8.3.2.8. CYRMS – High Risk Activities and Special Events
        • 8.3.2.9. CYRMS – Compliance with Blue Card Legislation
        • 8.3.2.10. CYRMS – Strategies Communication & Support
        • 8.3.2.11. CYRM – Policies
        • 8.3.2.12. CYRM – Forms & Documents
        • 8.3.2.13. CYRMS – Child Protection Report or Complaint
        • 8.3.2.14. CYRMS and CSA Online Courses
      • 8.3.3. Blue Cards
        • 8.3.3.1. Who must hold a Working with Children Check (Blue Card)
          • 8.3.3.1.1. Blue Cards for Paid Employees
      • 8.3.4. Schedule Recurring Blue Card Reports
    • 8.4. Complaints and Grievances
      • 8.4.1. Reports and Complaints Overview
      • 8.4.2. Complaints Management Process
      • 8.4.3. Hearing Tribunal (Judiciary)
      • 8.4.4. Conflict Resolution
  • 9. Blue Card Information
    • 9.1. Blue Cards FAQ – Topics
      • 9.1.1. Blue Cards FAQ – What is the Blue Card System
      • 9.1.2. Blue Cards FAQ – Applying For a Blue Card
        • 9.1.2.1. Blue Card FAQ – Interstate or Overseas Application or No QLD Licence
      • 9.1.3. Blue Cards FAQ – Linking and Validating
      • 9.1.4. Blue Cards FAQ – Common issues with linking your Blue Card
      • 9.1.5. Blue Cards FAQ – Common reasons you are not able to be found on Surfguard
      • 9.1.6. Blue Cards FAQ – My card is linked but not updated on Surfguard?
      • 9.1.7. Blue Cards FAQ – Blue card issues on the Education Hub
      • 9.1.8. Blue Cards FAQ – SLSQ Leave/Restricted?
      • 9.1.9. Blue Cards FAQ – BC linked – Is there more for me to do?
      • 9.1.10. Blue Cards FAQ – Member Protection Notes in Surfguard
      • 9.1.11. Blue Cards FAQ – Child and Youth Risk Management Strategies
      • 9.1.12. Blue Cards FAQ – Resources for Blue Cards
      • 9.1.13. Blue Cards FAQ – Blue Card Contact information
  • 10. Lifesaving
    • 10.1. Patrol Operations Manual
    • 10.2. Patrol Service Contract
    • 10.3. Patrol Service Breaches
    • 10.4. Patrol Equipment
    • 10.5. Patrol Uniforms
    • 10.6. Patrol Reporting
    • 10.7. Operations Support
    • 10.8. State Operations and Communication Centre (SOCC)
    • 10.9. The Government Wireless Network (GWN)
    • 10.10. Patrolling Membership Categories
    • 10.11. Managing Patrol Teams in Surfguard
    • 10.12. Lifesaving Communications
    • 10.13. MSQ Reports for IRB Injuries
    • 10.14. Situational Awareness Checklist for Patrol Captains
    • 10.15. Maintenance
      • 10.15.1. Gear and Equipment
      • 10.15.2. Clubhouse
      • 10.15.3. Lifesaving Audits
    • 10.16. LIMSOC
      • 10.16.1. LIMSOC Training Link
      • 10.16.2. LIMSOC – Statistics and Incidents
      • 10.16.3. LIMSOC – Member Injury Reporting
    • 10.17. Patrol Gap Calculator (PGC)
    • 10.18. Shallow Water Induction
  • 11. Education
    • 11.1. SLSQ Education Hub
    • 11.2. Training Operations Manual
    • 11.3. Training Courses
    • 11.4. Bulk Online Training Allocation
    • 11.5. Ordering Medallions
    • 11.6. Skills Maintenance
    • 11.7. Registered Training Organisation (RTO)
    • 11.8. Training and Assessment Qualification (TAE)
    • 11.9. Member Training Calendar
  • 12. Membership Services
    • 12.1. Member Recruitment and Retention
      • 12.1.1. Member Induction
      • 12.1.2. Member On Boarding
      • 12.1.3. Exit Surveys
    • 12.2. Membership Recognition
      • 12.2.1. Awards Summaries
      • 12.2.2. Service Awards
    • 12.3. Membership Development Programs
    • 12.4. Membership Pathways
    • 12.5. Membership Statistics Reports
  • 13. Surf Sports
    • 13.1. Surf Sports Manual
    • 13.2. SLSA Sports Hub
    • 13.3. Carnival Entries
      • 13.3.1. SEMS
      • 13.3.2. Live Heats
    • 13.4. Surf Sports Coaches
      • 13.4.1. Coaching Contract Template
    • 13.5. Surf Sports Officials
    • 13.6. Surf Sports Championship Events
    • 13.7. Surf Risk Rating (SRR)
    • 13.8. SLSQ Use of Equipment – Craft
    • 13.9. Surf Sports Training Sessions
    • 13.10. Patrol Hours Exemption Late Proficiency Request Form
  • 14. Junior Activities
    • 14.1. Nippers
      • 14.1.1. Parents at Nipper Programs
    • 14.2. Junior Activities Roles
      • 14.2.1. Age Managers
      • 14.2.2. Age Manager Assistant
      • 14.2.3. Age Manager and Age Manager Assistant Course
      • 14.2.4. Junior Activities Supporting Roles for Nippers
      • 14.2.5. Junior Activities Chair (JAC)
    • 14.3. Junior Activities Administration
      • 14.3.1. Junior Activities Pre-season Checklist
      • 14.3.2. Junior Activity Membership
        • 14.3.2.1. Junior Activities Membership Category Changes
        • 14.3.2.2. Junior Activities Moving Age Groups
        • 14.3.2.3. Request for Date of Birth Changes
        • 14.3.2.4. Changes To Five-Year-Olds Joining
        • 14.3.2.5. Programs For Under 5
        • 14.3.2.6. Junior Activities Age Guides
      • 14.3.3. Junior Activities Health Check
      • 14.3.4. Junior Activities Gap Calculator (JAGC)
      • 14.3.5. Family Inclusion Program (FIP)
      • 14.3.6. NON-Consent Forms
      • 14.3.7. Junior Activities Child Safety
      • 14.3.8. Communication for Junior Members
    • 14.4. Junior Activities Water Safety Requirements
    • 14.5. Junior Activities Beach Operations
    • 14.6. Junior Activities Education
      • 14.6.1. Junior Activities Evaluations
      • 14.6.2. Junior Activities Paperwork Submissions
      • 14.6.3. SLSA Nipper App
        • 14.6.3.1. Nipper Management Modules in Surfguard & Members Area
        • 14.6.3.2. Check-In & Check-Out Using RFID Bands
      • 14.6.4. Surf Babies/Learner Lifesavers
    • 14.7. Junior Activity Surf Sports
    • 14.8. Junior Activities Equipment
  • 15. Surfguard
    • 15.1. Surfguard Access
      • 15.1.1. User Access Declaration Requirements
      • 15.1.2. Locked Out & Inactive Surfguard User Accounts
      • 15.1.3. Surfguard Users Report
    • 15.2. Surfguard Training
    • 15.3. Surfguard Upgrades and Changes
    • 15.4. Duplicate Member Records
    • 15.5. Surfguard Pricelist
    • 15.6. Logging Other Service Hours
    • 15.7. Surfguard Reporting
      • 15.7.1. Report Scheduling
      • 15.7.2. Surfguard Reporting – Privacy Changes
      • 15.7.3. Excel Pivot Tables
    • 15.8. Surfguard Gear & Equipment
    • 15.9. Surfguard Adding Officers
    • 15.10. Surfguard Member Notes & Documents
    • 15.11. Surfguard Organisational Details
    • 15.12. Surfguard Messages
    • 15.13. Surfguard Email/SMS
      • 15.13.1. Non-Proficient Patrolling Member/s in Patrol Team – Email Notification
    • 15.14. Surfguard Archiving and De-registering Members
  • 16. Media and Marketing
    • 16.1. Social Media & Facebook
    • 16.2. Media
      • 16.2.1. Writing Media Releases
    • 16.3. SLSQ Member Mail (Newsletter)
    • 16.4. Media and Marketing Campaign Resources
    • 16.5. Intellectual Property and Trademarks
    • 16.6. Photography, Digital Recording & Images
    • 16.7. Club Websites
  • 17. DEI – Diversity, Equity & Inclusion
    • 17.1. DEI Strategy 2024-2027
    • 17.2. Transgender and Gender Diverse Members
    • 17.3. 6.03 SLSA Inclusion and Safe Participation Policy
Download as PDF

8.3.2.11. CYRM – Policies

Statements

  • SLSA Child Safe Club Commitment Statement

SLSA Policies

  • SLSA Policy 6.21 Photography, Digital Recording & Images
  • SLSA Policy 6.04A Child Safe Commitment
  • SLSA Policy 6.04 Child Safe
  • SLSA Policy 6.05 Member Protection
  • SLSA Policy 6.05A Inclusion and Diversity Statement
  • SLSA Policy 6.06 Complaints Resolution Policy
  • SLSA Policy 6.06A Complaints Handling Guideline

SLSQ Policies

  • MS02 – Chaperoning & Supervision of Minors Policy
  • MS03 – Dealing with Police Investigations, Criminal Charges, Guilty Pleas and/or Convictions Policy
  • MS04 – Reviewing & Reporting Disclosures of Harm Policy
  • B01 – Blue Card Screening Policy
  • MC01 – Photography Policy
  • MS14 – Cyber Bullying Policy – Children and Young People
  • MSP02 – SLSQ Cyberbullying – Children and Young People Procedure
Last modified: 4 February 2025
8.3.2.10. CYRMS – Strategies Communication & Support
8.3.2.12. CYRM – Forms & Documents

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