Blue Cards FAQ – Applying For a Blue Card - SLSQ Administration Operations Manual

Applying for a Blue Card with Blue Card Services

8. What identification do I need to apply for a Blue Card?

You will need a Customer Reference Number from the Queensland Department of Transport and Main Roads (TMR) before you apply for your Blue or Exemption Card to prove your identity. You can find your CRN on any TMR product. If you are not sure if you have ever had a CRN, you can contact TMR.

Please note:

If your photo with TMR was taken more than 6 years and 11 months ago, you will need to have a new photo taken at a TMR customer service centre.
If you don’t have a CRN, or your photo has expired, you will need to visit a TMR customer service centre to get one.
If you are unable to visit TMR or live interstate (and cannot visit a TMR in person) you can still apply for a CRN.

There is no fee to get a CRN or have your photo updated.

9. How do I apply for a Blue Card or Exemption Card?

To apply for a Blue or Exemption Card, follow these four (4) steps.

Have your CRN nearby to reference.
Register for an online account. This is how Blue Card Services verify your identity and get the photo for your card.
Apply for your Blue or Exemption Card using the online applicant portal or download the paper form.
Volunteers must have their blue card accounts linked to SLSQ before their applications can be completed. This can be done by completing the SLSQ survey.

10. How-to apply videos

Please take the time to review these videos to help with your application.

Blue Card services has created some videos to help with your application:

11. How often do I need to renew my Blue Card or Exemption Card?

A Blue Card / Exemption Card is valid for 3 years.

You must submit your renewal application before your current card expires for you to continue working in regulated child-related employment.

Please note:

You can submit a renewal application up to 16 weeks before your current card expires.
Card holders should receive notice to renew 10 weeks before their current card expires.
Please keep your contact details up-to-date so you receive your renewal reminder.
If you do not renew your Blue Card before it expires, you will be unable to continue working or volunteering. You will be subject to “No Card, No Start” laws and will need to reapply for your Blue Card

12. How long will it take to get my Blue Card?

The processing time for a blue card can vary:

Most applications with no criminal history or concerns are processed within 28 business days.
Once approved, the blue card is typically sent by post and may take up to 21 days to arrive.

To avoid delays, start your application well in advance of beginning your volunteer or work role.