After the Primary Data Manager at your center creates an account for you in the Network Partner Portal, you will receive a notification with your username.
|1. If login fails or your account is locked|
| 1a. If the error says that your account is locked, you will need to wait
15 minutes for the account to unlock. You may also call the Service Desk
at 800-526-7809 ×3411 or (763) 406-3411 to unlock the account right away.
|2. If the error says “Sign in failed!”|
|2a. Click on “Need help signing in?”|
|2b. Click on “Forgot password?”|
|2c. Enter your username (suggested) and click “Reset via Email”|
| 3. An email will go to the email associated with your account in the Network
Partner Portal and contain a link to reset your password. If it doesn’t seem to
be working, double check your username to be sure it is spelled correctly and reattempt.
| 3a. If you do not receive an email after having checked your username, call the
Service Desk (See Step 1a) or have a colleague submit a ticket via
CIBMTR Center Support under Access
| 3b. If the email associated with your account is incorrect or unknown, your Primary
Data Manager can log into the Network Partner Portal to check or change the email
address that we have associated with your account.
| 4. After you receive the password reset email from email@example.com,
click on the “Reset Password” link and make sure your new password meets
requirements. Click only ONE TIME on the “Reset Password” button.
|4a. Return to the login screen for the application and try to log in again.|
| 4b. If you have trouble repeatedly call the Service Desk or have a colleague submit a ticket
via CIBMTR Center Support under Access.
Last modified: Aug 31, 2023