After the Primary Data Manager at your center creates an account for you in the Network Partner Portal, a notification will be sent to out with your username.
|1. If login fails or your account is locked|
| 1a. If the error says the account is locked, wait
15 minutes for the account to unlock. You may also call the Service Desk
at 800-526-7809 ×3411 or (763) 406-3411 to unlock the account right away.
|2. If the error states “Sign in failed!”,|
|2a. Click on “Need help signing in?”|
|2b. Click on “Forgot password?”|
|2c. Enter username (suggested) and click “Reset via Email”|
| 3. An email will be sent to the address associated with your account in the Network
Partner Portal and contain a link to reset your password. If it does not appear to
be working, be certain the username is spelled correctly and reattempt.
| 3a. If you do not receive an email after having checked your username, call the
Service Desk (See Step 1a) or have a colleague submit a ticket via
CIBMTR Center Support under Access
| 3b. If the email associated with your account is incorrect or unknown, your Primary
Data Manager can log into the Network Partner Portal to check or change the email
address that is associated with your account.
| 4. After the password reset email is received from firstname.lastname@example.org,
click the “Reset Password” link and ensure the new password meets
requirements. Click only ONE TIME on the “Reset Password” button.
|4a. Return to the login screen for the application and try logging in again.|
| 4b. If you have trouble repeatedly, call the Service Desk or have a colleague submit a ticket
via CIBMTR Center Support under Access.
Last modified: Mar 31, 2023