You can log into your account using the email address as your username on the sign-in page

Please note that your login username is case-insensitive. You can register with any case and use the same login credentials using any case.

From the “Sign In” page, you can also reset your password (or go to Upon resetting it, you will receive an email with a link to click to reset your password.

How do I Change my Password?

You can change your password on the Account page. Hover down to the Change Password section of the page.

To change your password, you need to enter your current password and then enter a new one. Click Save to confirm the changes.

Can I Change my Login Email?

You can change the email address used to log in to Factile. You can access the “Change My Email” settings from the “Accounts” page.

Enter the new email address and click Save to confirm.