Click -to-Call From Time Entry

This feature is hidden. When hidden, this feature will not be usable. Contact support@telephonetimesheets to enable this feature. If enabled, you can easily call or text any employee, supervisor, client, or vendor that is associated with a time entry. If you see a time entry that requires you to send a message or make a phone call (a no-show, missed clock out, missed checkpoint, etc.) you can have our system place a call or send a text on your behalf. All calls will be recorded and transcribed so you will have a record of all calls initiated though this feature. You will have a record of all texts as well.

All calls and texts are logged in the Call Log. Each call is also recorded and transcribed. When the call is complete, the system will email the audio recording, the transcript, and other call details to the email address of your choice.

*To receive an email the recording and transcript of your call, go to Admin—> Settings—> General Settings—> Call Center—> select the check box “Record all outbound calls” and “Email all outbound call recordings”

In order to initiate a call, click on the blue contact card icon in the Actions column of the time entry.

Then choose the employee, supervisor, client, or vendor that you wish to call. The Telephone Timesheets click-to-call system will then place two calls. One to the person you are calling, and the other to your mobile phone or desk phone. We will bridge these two calls together. The calls will be placed from the same toll-free number that your employees use to clock in.