As soon as you create a Telephone Timesheets account, you will be given a toll-free phone number for your employees to call.
This number is unique to your company and is for your exclusive use.

You can enter all of your employees into the system ahead of time, or you can just have them call in and let the system discover them. Employees who are unknown to the system will be prompted to confirm their 10-digit mobile number. They will also be sent a text message asking for their first and last name. If they respond, the system will automatically update their name. If they don’t, the system will create a placeholder name for the employee in the format of mobilenumber_Autocreated (e.g. 6152351234_Autocreated )

Once the employee is known to the system, either through the being entered into the Employees section of the portal, or through the employee self-enrollment process, the default behavior of the system is as follows:

Calls from the employee’s own mobile phone:
If the employee calls from their own mobile phone, in most cases they will hear “You have successfully checked in”. Similarly, when they call back at the end of their shift, they will hear “You have successfully checked out”.

Calls from land line telephones:
If the employee calls from a land line phone, the employee will be prompted to enter their 10-digit mobile number. This allows our system to determine which of your employees is calling in. If they enter a 10-digit number that matches exactly with the information you have entered into the system, they will hear “You have successfully checked in”. When they call back at the end of their shift, they will hear “You have successfully checked out”.

In both of the above scenarios, the employee is clocked in to the default job. This is a “catch-all” job that is used when no Jobs have been configured, or if the system is unable to determine which Job an employee is doing.

If you wish to track employee hours by specific jobs, you will need to enter job information in the Jobs section of the administrative portal.


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