How much does the service cost?
In the US, the service is $5 per active user, per month.
In the UK, it is £5 per active user, per month.
That’s it. There are no fees, no taxes, and no add-on charges of any kind. Period.
What if I use advanced capabilities like QuickBooks Online integration, or custom reporting, or notifications for late employees. Will you charge more then?
No. There are no fees, no taxes, and no add-on charges of any kind. Period.
How do you define an “active user”?
Any employee who uses the system during the monthly billing period is counted as an active user. Also, all administrators of the system are considered a active users. You must have a primary administrator (the account owner who signs up for the service). You can also add secondary administrators who have access to the administrative portal to view and/or edit settings like employees, time entries, reports, etc. Both primary and secondary admins are counted as active users.
What if I have 100 employees, but only 50 of them are actively using the system?
You will only be charged for the employees who check in and out during your monthly billing cycle. There is no need to “prune” your employee list to save money. If your employees are not actively using the system, you will not be charged for them.
What if I only use the system seasonally? Can I “suspend” the service for the summer, for example?
Since we only bill for active users, you don’t need to take any action to “suspend” service. If you don’t have any employees checking in and out, you will only be billed for the administrative user(s).
What will my monthly billing cycle be?
Your monthly billing cycle is based on the day of the month you created your account. For example, if you created your account on the 9th, your billing date will be the 9th of every month.
Will you provide a detailed bill each month?
Yes, we will email the billing detail to the account owner by default. If you prefer, you can change the billing email address. You can also add additional billing email addresses.
What details are on the bill?
We will show you a list of all active users for the monthly billing cycle, listed by name. We’ll add it up and show you the total charge for the month.
Do you store credit card information?
No. We use PayPal for recurring monthly billing. There is absolutely no credit card information stored in our systems. PayPal is responsible for the security of your credit card information.