Announcements can be configured by navigating to the Admin —> Announcements section of the portal.
There are two types of announcements:
1. Check In Announcements: These messages play when an employee calls to clock in. They are also displayed for employees who clock in using the employee web portal.
2. Scheduled announcements: These messages are delivered to your employees via text and can be scheduled for a particular time, or they can be delivered immediately for urgent messages/alerts.
In either case, announcements will be automatically translated to the employee’s selected language. An employee’s selected language can be viewed/modified in the Employees section of the website.
To create a an announcement, first click on the type of announcement you would like (CHECK IN or SCHEDULED), then select the blue plus in the upper right of the page
For check in announcements, you’ll be able to define the Name, Start Date, End Date, and Message of your announcement. Examples could include payroll changes or upcoming holidays.
When Always Play is selected the announcement will be delivered every time a user checks in (either by phone or using employee mobile website). You do not have the ability to request acknowledgement that the employee heard or saw the announcement. You may attach files but only employees using the mobile web site will see these links. Employees calling in to the system will not receive an SMS text message with links to the attachments.
When Always Play is not selected the announcement will be delivered, one time only, for each employee. You may request acknowledgement that the employee heard or saw the announcement. Links to any attached files will be sent as an SMS text message when a user calls in and be visible in the announcement when using the employee mobile website. Regardless of check in method, all employees will receive these links.
For scheduled announcements, must either check the “Send announcement immediately” checkbox, or choose a date and time. You can also target the announcment for all active employees, or for one or more specific employees.
For convenience, there is also a shortcut for quickly sending scheduled announcements by using the bullhorn icon in the top right of the admin portal