This feature makes it easy to call anyone associated with a time entry. This could be the client, the employee, the employee’s supervisor, the job’s supervisor, etc. This call will be recorded and transcribed so you will have a record of all calls placed this way.
Here’s how it works:
If you see a time entry that requires you to make a phone call (a no-show, missed clock out, missed checkpoint, etc.) you can have our system place a call on your behalf.
All calls are logged in the audit log. Each call is also recorded and transcribed. When the call is complete, the system will email the audio recording, the transcript, and other call details to the email address of your choice.
In order to initiate a call, click on the blue contact card icon in the Actions column of the time entry.
Then choose the employee, vendor, supervisor, client, etc. that you wish to call.
The Telephone Timesheets click-to-call system will then place two calls. One to the person you are calling, and the other to your mobile phone. We will bridge these two calls together. The calls will be placed from the same toll-free number that your employees use to clock in. In this way, your mobile phone will not be seen by the person you are calling.