This feature makes it easy to call anyone associated with a time entry. This could be the client, the employee, the employee’s supervisor, the job’s supervisor, etc. This call will be recorded and transcribed so you will have a record of all calls placed this way.
Here’s how it works:
If you see a time entry that requires you to make a phone call (a no-show, missed clock out, missed checkpoint, etc.) you can have our system place a call on your behalf.
All calls are logged in the call log. Each call is also recorded and transcribed. When the call is complete, the system will email the audio recording, the transcript, and other call details to the email address of your choice.
In order to initiate a call, click on the blue contact card icon in the Actions column of the time entry.
Then choose the employee, vendor, supervisor, client, etc. that you wish to call.
The Telephone Timesheets click-to-call system will then place two calls. One to the person you are calling, and the other to your mobile phone or desk phone. We will bridge these two calls together. The calls will be placed from the same toll-free number that your employees use to clock in.
Click-to-Call has some immediate benefits:
All outbound calls appear to be coming from the same toll-free number employees are familiar with.
All outbound calls (and optionally all inbound calls) will be clearly displayed in the call log for audit and reporting purposes.
All outbound calls will be recorded and transcribed for future audit and reporting purposes.
All recordings and searchable transcriptions will be clearly displayed in the call log for later review.