User ID are the logins for your particular database.
There are different User ID types that determine the parts of the system a user has access to.

ADMIN can access all parts of the system except teacher and parent portals
STAFF Has limited system access. Can not view totals on any billing reports or screens
STAFF 2 Has limited access. Can only view students balance. No other billing.
TEACHER Only allows them access to teacher portal
PARENT Only allows them access to the parent portal

Only a ADMIN or STAFF level users can create or edit login IDs
(Staff can not edit an Admin user)

To create a new USER:
Go to ADMIN Menu and select USER tab.

Enter in the data and hit update to save USER

Login ID – is the user’s email address. It must be unique in the system, meaning there can’t be any other users with the same email.

Password – Must be entered upon setup. The password must contain a minimum of 6 characters and contain 1 (or more) capitals and 1 (or more) special characters and 1 (or more) numbers. For example: PassWord#1

Once the password is saved the first time, It can not be modified in this tab.
If it needs to be reset, that would have to be completed through the Forgot Password option from the Compudance webpage.

Cell phone number – This number is necessary to use the Forgot Password option.

Cell phone provider – In order for the user to get text/sms messages, the provider needs to be selected. If you do not no the provider or text messages are not wanted, select “Not Applicable”

Status – for users to be able to login, set status to Active. At any time a user can be made inactive which would block them from being able to login or reset a password.

User Type – defines the users level of access to the system.

Teachers and parents need to be linked to the school and to the person they can access.

Click the plus to see these link tabs.
The first tab will display the teachers if your user is a teacher or the students if your user is a parent.
For parents you can search which students the user is currently linked to by entering Active in the status filter box.
If you need to link the parent to a different student, check the box on the right of the student’s name and click Link.

The second tab is for the school. If you have more than 1 school, you can give a parent or teacher access to any of the schools as needed.

Need more help with this?
Please complete our support form if you need assistance.

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