You may need to reverse a payment on an invoice.
- If the payment was applied to the wrong invoice
- If the check/ACH was denied for Insufficient Funds
- If a payment was reversed
- If an item is returned
Each Studio can chose their procedure for these occurances.
You may chose to:
Delete the Payment – Go to View /Pay Invoices. Find the invoice the Payment was applied. Click the Plus to see the details of the invoice. Go to the Payment Tab. Click Delete on the right side for that payment. The invoice will now be open and show the balance. If the payment deleted was from deposit, the amount will return to the deposit balance.
Add an Additional Charge – If the invoice is Open, you can add an additional charge to the invoice.
If you wish to discuss any other options you would prefer, please contact us.
Need more help with this?
Please complete our support form if you need assistance.