If you run into an issue and you need to contact Kramer Control support to assist here is a checklist of items that the support technician will request:
- Overall description of issue
- Log file from Brain
- Project and Space ID’s
- Network information
- Does this Brain have WAN connectivity?
- If the setup is only running on LAN, is there a router installed?
The more exact details the better for our Team. If you know the exact button press that is causing issue, please provide our team the exact location of the button within the GUI to debug. This would be the page name, overlay name, and button name.