Enhancing Our Leadership: The Importance of Exit Surveys for Management Committees
As a volunteer-based organisation, strong and effective leadership is critical to success. Management/ Executive Committees play a vital role in shaping the direction of our Club, Branch, and State activities. To continuously improve governance, leadership, and operational effectiveness, you are encourage to introduce Exit Surveys for committee members who are stepping down from their roles.
Why Conduct Exit Surveys?
Exit surveys provide valuable insights into the experiences of outgoing committee members, helping us to:
- Understand what worked well and what could be improved in committee operations.
- Identify challenges faced by committee members during their term.
- Capture feedback on leadership development, governance processes, and organisational culture.
- Support succession planning by ensuring a smoother transition for incoming committee members.
Who Should Complete the Exit Survey?
Any committee member who is stepping down, whether at the end of their term or before, is encouraged to complete the survey. Honest and constructive feedback will help strengthen the effectiveness of our governance and leadership structures.
When should you send Exit Surveys?
Surveys should be sent out after your AGMs
How should they be communicated?
Exit surveys should be set up, survey monkey, JotForm or other online survey tool.
How Will the Feedback Be Used?
The feedback will be reviewed by the relevant governance team and used to:
- Improve processes for future committee members.
- Enhance training and support for leadership roles.
- Address any concerns regarding governance, decision-making, or communication.
General Exit Survey Questions for Management Committee Members
General Information
- What was your role on the Management Committee?
- How long did you serve in this role?
- What were your main responsibilities?
Experience & Challenges
- What motivated you to join the Management Committee?
- What were the most rewarding aspects of your role?
- What challenges did you face during your time on the committee?
- Did you feel that you had sufficient support and resources to fulfill your role? (Yes/No) If no, what support would have helped?
- Were expectations and responsibilities for your role clearly defined? (Yes/No) If no, how could this be improved?
Governance & Decision-Making
- Did you feel that the committee operated effectively as a team? (Yes/No) Please provide any comments.
- Was there a clear decision-making process within the committee? (Yes/No) If no, what improvements could be made?
- Were meetings productive and well-structured? (Yes/No) If no, how could they be improved?
Leadership & Culture
- Did you feel valued and respected in your role? (Yes/No) Please provide any comments.
- Did you feel that leadership within the committee was effective? (Yes/No) Why or why not?
- How would you describe the overall culture of the committee?
- Were there any issues with communication within the committee? (Yes/No) If yes, please explain.
Transition & Recommendations
- What were the key lessons you learned during your time on the committee?
- What advice would you give to incoming committee members?
- Would you consider serving on a Management Committee again in the future? (Yes/No) Why or why not?
- Do you have any additional feedback or suggestions for improving committee operations?
Exit Surveys – Volunteer Member
When a volunteer/member leaves your club, it is a good opportunity to gather information as to their reason for leaving and their experiences at the club. The information gathered from an exit survey or interview may be used to improve the club and recognise the efforts of the volunteer.
Refer to Administration Operations Manual for further information and examples.
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