Communication is more than just words and active listening. In fact, words are only a small part of communication.
Non-verbal communication plays an important part in the overall communication process. You need to be aware of and seek feedback on your own non-verbal communication skills in addition to recognising and reading those of others. In situations where you are trying to communicate with someone who does not speak the same language as yourself, or has a hearing impairment, non-verbal communication will be the main form of communication.
We send non-verbal signals through our actions, facial expressions, gestures, posture and appearance. These can help or hinder communication and influence the effectiveness of our message, especially with children and people who are hearing impaired or speak a different language.
Non-verbal signals sent by the receiver of our message can tell us whether our message is being received or not, and whether it has been interpreted as we intended or not. It is important to be able to understand non-verbal messages, especially when working with large crowds and with distressed people.
The following examples of non-verbal communication forms can be read:
- eye contact
- facial expressions
- gait (the way you walk)
- gestures or hand signals
- general physical appearance
- mode of dress and grooming
- posture
- sounds or silence
- touch
- voice tone, pitch, volume and pace.
By watching the non-verbal messages others give and assessing their effect on us, we can ensure our non-verbal communication is positive, culturally appropriate and appropriate for our audience.