Communication is used to send and receive messages in a variety of forms. Effective communication means giving and receiving information in a way that is clear and easily understood by both the communicator and the receiver.
As SLSA is an organisation that provides expert advice and service to the public and other organisations, it is essential that lifesavers use effective communication methods when:
- clarifying details, roles and responsibilities
- completing documentation
- communicating with an agitated person
- educating and informing other SLS members
- informing members of the public about hazards and safety
- learning new procedures
- offering assistance
- performing rescues, alone or in a team
- providing feedback
- resolving conflicts
- working as a member of a team
- working with other safety organisations and emergency services.
