High-quality community service involves commitment to doing your job in the best way possible, including being willing to help and maintain a positive attitude. Remember that the people you are helping may be distressed, scared or under pressure, and this will affect how they feel when interacting with you.
Following the guidelines below will help you create a positive relationship with the community:
- always be polite and courteous
- avoid congregating together in the patrol tent to appear more approachable
- provide information about rip currents and other hazards
- say ‘hello’ to and engage with beachgoers
- smile, listen actively and ask for a person’s name when you are talking to them
- wear your patrol uniform and promote sun safety.