Just 3.0 Program Manual

Clarifications

APPLICABILITY

Indicator metrics apply to all of the following groups (see definitions in General Clarifications):

  • Employees
  • Contractors
  • Interns

ENGAGEMENT SURVEY

Survey Questions

See general clarification on Surveys for additional information on surveys.

The survey metric score for the Engagement Indicator is based on responses to the six statements below.39 Organizations can conduct a survey that contains additional questions or statements, but the six statements below must be included, and the relevant scores must be tabulated separately to show the organization’s performance.

To what extent do you agree or disagree with the following statements?

  • I am inspired to meet my goals at work.
  • I have what I need to do my job well.
  • I feel my organization makes use of my strengths and potential.
  • I am getting the feedback and recognition I need.
  • I feel I have the opportunity to grow at my organization.
  • All things considered, I feel engaged at my organization.

Additionally, the survey should include an open-ended question that invites employee feedback:

  • What would make you feel more engaged at work?

A survey template is available in Resources. See Calculations for more information regarding the response scale and score calculation.

Survey Participation

The entire workforce should be given an opportunity to respond to the Engagement Survey. In order to be valid for submission, results must reflect a minimum response rate of 80%.40 Due to scaled expectations for larger workforces, organizations with 100 or more employees may submit results reflecting a minimum response rate of 70%. Employees must be paid their usual full wage for the time it takes them to participate.

Survey Recency

Survey results must be from within 12 months of the documentation submission date. For the purposes of Just, Living Future encourages organizations to conduct any employee surveys as close to the documentation submission date as possible.

ORGANIZATIONS WITH 10 OR FEWER EMPLOYEES

Since preserving survey respondent anonymity can be especially difficult in a smaller respondent pool, organizations with 10 or fewer employees are limited in their performance levels for this Indicator. The organization’s label will indicate that the higher performance levels are not applicable.

Organizations with One Employee

Single-member organizations are limited to Level 1.

Organizations with Two to 10 Employees

Organizations with two to 10 employees are limited to Level 2 if they choose to use the Small Organizations alternative compliance path. Organizations of this size that can demonstrate the use of a third-party surveying approach are exempt from this limitation and can follow the general compliance path.

Organizations with 11 to 25 employees may opt to follow the Small Organizations alternative compliance path.

REGULAR EMPLOYEE CHECK-INS

There is no one-size-fits-all approach for the frequency and means by which organizations conduct employee check-ins between managers and direct reports. Whether using surveys or other asynchronous approaches, live meetings, or a combination of methods, organizations should establish a structured cadence so that employees know when check-in opportunities will happen and include this in their narrative. Living Future encourages organizations to assess company needs and provide an opportunity for employees to weigh in on check-in schedules. Living Future also encourages organizations to have accountability protocols in place to ensure regular employee check-ins are happening across the organization and to measure their effectiveness.

RETENTION TRACKING

Organizations must track all forms of employee separations by 1) type (e.g., terminations, resignations, retirements, layoffs, etc.) and 2) known demographics of departing employees to begin identifying any trends and drivers of turnover so that organizations can in turn take action to address and minimize these drivers.

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39 Romera, J. (2022, November 22). How to Improve Engagement: 35 Employee Survey Questions to Ask. Workleap. Retrieved January 13, 2023, from https://workleap.com/blog/20-employee-survey-questions/.

40 Ibid McPherson, J.