4.1.1. New Tool for Task Delegation & Contact Management

We have introduced a new module in the BCM application, located under the Settings category, called the Responsibilities & Tasks List. This feature aims to streamline task delegation and enhance the management of critical contact groups.

Feature Overview:

1. Responsibility Assignment Framework

Users can now assign responsibility for managing contact groups to specific individuals or roles. The contact groups include:

• Emergency Contacts
  
• Key Supplier and Customer Contacts
  
• External Emergency Contacts
  
• Regulatory Contacts

Responsibilities can be assigned to contact groups using a two-tiered approach:

• Per Site (Mandatory): Assign responsibilities to contact groups based on location site.
• Per Department (Optional): For added granularity, assign responsibilities based on organizational structure:
  • Business Division
  • Business Line

2. Task Assignment Logic

A. Automated Task Assignment

• When a responsibility is assigned to a contact group, any tasks triggered for that group in the application will be automatically directed to the designated individual or role.

This image demonstrates parallel task triggering, where tasks are simultaneously sent to assigned individuals and roles across four contact groups.

B. Default Behavior for Unassigned Groups

• If no responsibility is assigned to a contact group, no tasks will be triggered for that group.

*While responsibilities can be delegated, the BCM administrator retains full oversight and visibility of all contact groups and their tasks, ensuring comprehensive management.

Benefits:

• Targeted Task Assignment: Tasks are automatically assigned to the appropriate individuals or roles based on predefined responsibilities, ensuring accuracy, accountability, and follow-through.

• Streamlined Operations: Automating task delegation lightens the BCM administrator’s workload, enhancing operational efficiency while ensuring the effective management of critical contact groups.