This first section of your company Operations Manual is important for a number of reasons. It establishes the form of communication between the company and the employee. It is intended not only to establish a rapport with the employee, but also to initiate the employee to the communication format and the manner in which information is intended to be transferred between the company and the employee.
This first section therefore begins with a clear identification of who the company is. It should describe the people and policies that comprise the corporate identity and should provide each employee with the fundamental corporate ideals. Employees should be able to embrace each of those ideals when they are wrestling with the difficult day-to-day decisions that must be made.
The purpose of this section is to provide each employee with a concrete idea of visibility of that employee’s fit within the company’s operational network, and to see how that employee’s daily work product interacts with all others in order to achieve project and company objectives on a daily basis. In this way, if each employee can understand the relationship of his or her work product with the work products of the project team and of the company, such an understanding can further clarify for that employee the manner in which the details of each task can and should be accomplished in order to maximize the benefit to the organization.
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