GeoNave 31

15. Warranty terms & conditions

The european importer Tecomec S.r.l. guarantees that Agres GeoNave labeled products are covered against manufacturing defects during the following periods.

Warranty periods

  • Finished products – 2 years from Invoice date to end user
  • Warranty on parts or reparation made during warranty period will end at the end of initial warranty period.

Product warranty terms

  1. The warranty period starts at the date of purchase. The guarantee will be applied upon presentation of the purchase invoice. The manufacturer, acting through the sales and technical assistance network, shall replace free of charge any defective component. The warranty does not modify the purchaser’s rights as established under legislation governing the consequences of defects in the product.
  2. The technical staff will intervene as soon as possible within the time limits granted by organizational arrangements.
  3. Any claim under the warranty, must include details of invoice or receipt showing the date of purchase.
  4. The manufacturer excludes consumables and parts subject to normal wear and tear.
  5. The guarantee excludes intervention for updating and improvement of product.
  6. The warranty does not cover the tuning maintenance interventions which should occur during the period of guarantee.
  7. Any damage caused during transport must be reported immediately to the carrier or warranty will be void.
  8. The warranty does not cover any damage, direct or indirect, caused to people or things
  9. The warranty is void in the event of:
  • Obvious lack or wrong installation or maintenance.
  • Use of not original spare parts or accessories
  • Interventions carried out by non-authorized personnel.

Returning goods

To have an effective guarantee, it is necessary to comply with the following requirements:

  • The product must be delivered in the original packaging and with all the accessories (if applicable) in good condition.
  • Provide a copy of the purchase invoice.
  • Attach a letter in writing (from the distributor or user) explaining in detail the equipment failures and / or anomalies, mentioning the device serial number.
  • Get the official approval from the seller before returning any goods