Employee training is required upon completion of the WVPP and annually thereafter. Retraining is required any time there is a significant change to the program, a risk factor or work control. Training topics should include at least the following:
- The workplace violence prevention policy (provide a copy) and where it is kept
- Description and details of the employer’s written Workplace Violence Prevention Program
- Details of the risk factors identified in the risk assessment
- How employees can protect themselves, report threats and incidents, and suggest improvements to the program
- Early recognition of escalating behavior or recognition of warning signs or situations that may lead to assaults
- Training on dealing with and ways to prevent or diffuse volatile situations or aggressive behavior.
- A standard response action plan for violent situations, including the availability of assistance, response to alarm systems and communication procedures
- How to obtain post-incident crisis counseling
- In general, video or computer-based training alone is not a sufficient method for delivering violence prevention training.
- Policies and procedures for reporting and record keeping
- Policies and procedures for obtaining medical care, counseling, workers’ compensation or legal assistance after a violent episode or injury.
- How to initiate an emergency alerting system for imminent danger situations or when staff needs emergency assistance. If you have a high-risk setting you may want to set up these systems to include personal alarm devices, codes, drop phones, and panic alarms. Assigning and training appropriate personnel to respond is a key component of these systems.
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