A client looks at a staff member and says, “If you do that, I’ll kill you.” How should you respond? An employee overhears a co-worker talking about harming another colleague. What should you do? One of your staff is concerned that she is being stalked by a client. How will you manage the situation?
More and more, organizations are being called upon to assess and respond to threats of workplace violence. Appropriate staff interventions have a profound impact on the outcome and safety of a threatening situation.