vii. Recovering An Order from Order History

ORDER RECOVERY

In the case that PRISM App needs to be re-installed e.g. not syncing or crashing, all data or information such as pending orders and orders history will be deleted.
Please ensure all orders not sent (New or On Hold orders) on the iPad should be sent to cloud prior to doing a re-installation. However PRISM App has the functionality to recover order history.

!Important: Any orders unsent to cloud cannot be recovered.

To recover order history go to Settings.

Tap on Order History

Use the search field to find and filter the orders by customer code, customer name or rep code. Once you find the order you’d like to recover, select the order by putting a check mark on it and then tap Generate Zip.

Once the zip file has been generated tap on Load Order option (located at the upper right hand corner of your screen.

Order successfully loaded message should pop up. Tap OK.

Next, check the orders if they have been re-imported to your PRISM App. Go to Orders.

Tap on Sent.

Orders recovered should appear under the Sent Orders screen. Tap on the order to view the order details.

Sample order recovered.

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