3.17. ticketStructure

General properties

Within the insurance market, it is quite common to process customer reports using ‘tickets’. A ticket entity, including a ticketStructure and according attributes is available to support these processes.

Mandatory components

The table below contains all mandatory entities and attributes of the ticketStructure. Please note: these are only the mandatory components; in this case only the presence of a ticket. In many functions and messages, the message will be more extensive, including claim and policy entities, and often a commonFunctional entity for meta-data. See later in this section for a more detailed example. More information about functions related to ticket is available in chapter Domain specific functions under Ticket.

See AFD 2.0 Online for the complete and up-to-date data catalog with all entities, entityTypes and attributes, associated with the ticketStructure. More documentation on the use of SIVI AFS is available in chapter Where to find elements of SIVI AFS. A general description of AFD structures is provided in the introduction to AFD structures, while information on details of AFD structures is available in chapter Where to find details about AFD structures.

JSON example

Below is an example of a ticketStructure. Note that at the top level within JSON, the ticketStructure entity is not explicitly mentioned. In XML, the structure is always explicitly defined (as ticketStructure) at the highest level.

{
       "commonFunctional": [
             {
                    "entityType": "default",
                    "dataCatalogVersion": "37E"
             }
       ],
       "ticket": [
             {
                    "entityType": "default",
                    "ticketType": "03",
                    "ticketDescription": "First notice of loss",
                    "claimRef": "23109842109sjksq",
                    "policyRecordsOnFile": 0,
                    "customerOpinionDescription": "Boze klant",
                    "customerOpinionExplanation": "Klant wacht al drie maanden op aansluiten glasvezel",
                    "ticketVersionNumber": "2.11"
             }
       ]
}