Entity: ticket

The ticket entity contains general information about a question, complaint or claim file. A common example is creating a ticket when registering an incident for the first time.

Example usage

Below is an example ticket entity, filled with some attributes. See AFD 2.0 Online for the complete and up-to-date data catalog with all available entity types and associated attributes listed under the ticket entity. More documentation on the use of SIVI AFS is available in chapter Where to find elements of SIVI AFS.

"ticket": [
			"entityType": "default",
			"ticketType": "03",
			"fileNumber": "20211116fhaiw1",
			"ticketDescription": "First notice of loss",
			"policyRecordsOnFile": "0",
			"ticketVersion": "2.11",
				"claim": [{
						"entityType": "default",
						"additionalInformation": true,
						"totalLossAmount": 741.00,
						"currencyType": "EUR"

Entity types

There are no entity types within the ticket entity. Entities without an entity type always use “default” as the value for the mandatory entityType attribute. This entity is only available in AFD 2.0.


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