5.9. Ticket

Clusters are grouped functions with the same characteristics and use. The cluster ticket contains all data of a question, complaint or claim file. Note: a claim file is not itself nested under a ticket, but can be included under a ticket via a reference (using the claimRef attribute). An overview of the clusters can be found in the Overview of the API-framework.

The clusters are concentrated around AFD structures. The cluster ticket is linked to the ticketStructure. Thus, a cluster already indicates to a certain extent which data will be communicated. To indicate which data is communicated and to what purpose, an operation and a variant must be selected.

An example of the use of the cluster ticket: an insurance company receives a complaint from a specific policyholder, and records this complaint in relation to that policyholder.