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15. Warranty Terms

Agres Sistemas Eletrônicos S/A guarantees that Agres branded products are covered against manufacturing defects during the following periods.

Warranty terms

  • Finished products – 1 year for equipment
  • Parts – 90 days
  • Services – 90 days

Product warranty terms

  1. Invoice – The guarantee will be applied upon presentation of the purchase invoice. The invoice must follow certain premises.
    1. Invoice issued directly by Agres must be less than 365 days old.
    2. Invoice issued by the distributor must be less than 365 days old. For the invoice to be accepted, the serial number of the equipment must be included in the body of the invoice, normally described in the remarks field..
    3. Invoice issued by the reseller must be less than 365 days old. For the invoice to be accepted, the serial number of the equipment must be included in the body of the invoice, normally described in the remarks field..
  2. Submission form for maintenance
    1. The form must be duly completed and accompany the equipment sent.

Parts and Service Warranty Terms

  1. Invoice – The guarantee will be applied upon presentation of the purchase invoice. The invoice must follow certain premises.
    1. Invoice issued directly by Agres must be less than 90 days old.
    2. Invoice issued by the distributor must be less than 90 days old. For this invoice to be accepted, the serial number of the purchase invoice at Agres must be included..
    3. Invoice issued by the reseller must be less than 90 days old. For this invoice to be accepted, the serial number of the purchase invoice at Agres must be included..
  2. Submission form for maintenance
    1. The form must be duly completed and accompany the equipment sent.

Grades

  • The guarantee will be applied after analysis by the responsible sector of Agres, which will carry out the necessary tests for diagnosis.
  • In order to begin the analysis of the equipment, the documentation must be correct, as indicated in the Product and Parts and Services Warranty Terms.
  • For parts warranty, the count will start from the Agres sales invoice.
    • For items that have a serial number, this data must appear on the sales invoice for the final customer.
    • For items that do not have a serial number, the guarantee will start from the issue of the invoice to the final customer.
    • For services billed directly by Agres, they will have a 90-day guarantee..

Repairs and maintenance must be carried out only by Agres.

To request the guarantee of the products, they must be sent to the following address.

Agres Electronic Systems SA
Rua Jaguariaiva, 67
Alphaville Graciosa – Pinhais (PR) – Brazil
Zip code: 83327-076
+55 (41) 3132-3300

In order to have an effective guarantee, it is necessary to comply with the following requirements.

  • The product must be delivered in packaging that maintains the integrity of the product and with all accessories (if applicable) in good condition..
  • Send a copy of the purchase invoice for the Agres product or the invoice issued by the partner company or end customer.
  • Copy of the product’s sales invoice (only for distributors).
  • Attach a written letter (from the distributor or user) explaining in detail the failures and/or anomalies of the equipment, together with the purchase invoice.
  • Warranty policy in effect, with no exclusions or amendments.

Note

  • If the requirements in accordance with the guarantee policy described above are not met, Agres Sistemas Eletrônicos SA reserves the right to apply or not the guarantee.