No Preview Available

When attempting to internally view Microsoft Office documents, users are receiving the message ‘No Preview Available’.

To Resolve the Message:

1. From the IBMi server, navigate to:
   /cgibin/cmnss/imageinquiry/app/controller/main.jsd
   

2. Open main.js. in notepad then search for:
   GoogleDocs.indexOf(fileformat)

3. Locate the next line under GoogleDocs.indexOf(fileformat)
   this.officedocs = “Y”;

4. Change this.officedocs = “Y”; to:
   // this.officedocs = “Y”

5. From an IBMi command line type:
   UPDDTA RVIMGWPF

6. Set RCFEXT: to DOCX (or the appropriate Office file extension) then page down to access the record.

7. Set RCFATT: to Y

*Alter all office file extensions: doc, docx, xls, xlsx, ema, eml OR only the selected extensions you will use in One Look.

Google Chrome users should download the Office Editing for Docs, Sheets, & Slides plug-in.

Copyright 1992, 1999, Real Vision Software, Inc. (RVI), Alexandria, Louisiana. No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means without the express written consent of RVI Software, P.O. Box 12958, Alexandria, LA 71315-2958. However, copies of the One Look Manual can be reproduced, in whole or part, for use with the Real Vision Imaging System by Real Vision Software Licensee’s, for use with the imaging system.