9.8.1.2. Issue Assessment

In this section of the Create SCAR form, users can perform an assessment of the issue.

1. Unconfirmed/Test OK (Fault Not Found): This is a checkbox which, if enabled, allows users to assess the issue as unconfirmed or unsubstantiated (meaning that no evidence of fault was found).
   • If selected, it will display the following field:
     
     • Fault Not Found: This is a rich text field that allows users to input the assessment details.
       • This field specifically asks users to provide an explanation for their assessment and to attach pictures/the test report.
2. Customer Caused: This is a checkbox which, if enabled, allows users to assess the issue as one caused by the customer.
   • If selected, it will display the following field:
     
     • Customer Caused: This is a rich text field that allows users to input the assessment details.
       • This field specifically asks users to provide an explanation for their assessment and to attach pictures/the test report.
3. Validated Supplier Responsibility: This is a checkbox which, if enabled, allows users to assess the issue as the validated supplier’s responsibility.
   • If selected, in the following stage of the workflow, the content inside the Investigation tab will be made visible to the supplier.
4. Submit: This button allows users to submit the form.
   • Upon submission, it will trigger the SCAR workflow. The supplier will automatically receive the SCAR via email.