Staffing: Unfilled – Monitoring Unfilled Shifts

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Unfilled

The Unfilled page on the Staffing tab provides you with an overview of all unfilled Shortfalls.
This allows you to search, monitor, edit and escalate an unfilled Shortfall as needed.

Search And Monitor Unfilled Shifts

To view unfilled shifts:

1. Type in the Start Date and End Date (or click on the calendar icon for a calendar view) of the unfilled shifts you wish to review.
2. If desired, further narrow your search by selecting the specifics of the shift Shortfall:

• choose Skill
• choose Location
• click Day Evening or Night checkboxes (or the appropriate terms as nominated by your organization)
• Click on the “Filter” button.

A detailed list of all unfilled shifts that match your search criteria will appear below.

The list allows you to easily view:

• Employment Type (eg: Casual, Part Time, Full Time, Agency) selected for the Shortfall
• specific Shortfall ID link (click to open, view and edit Shortfall)
• date (Day) of the Shortfall
• Shift start and end time of Shortfall
• Deadline for filling the Shortfall
• shift Location
• minimum and maximum grade (Grade) selected for the Shortfall
• Reason for the Shortfall
• number of work request text Messages sent
• click on History for a timestamped audit trail of the Shortfall
• Why? allows you to search a specific Username to find out why that person did not match the Shortfall
  

Edit And Escalate Unfilled Shifts

The Edit and Escalation procedures follow those described in the Escalation and Auto Escalation section:

1. Find the Shortfall you would like to edit or escalate, and click on the specific ID or Edit button of that Shortfall assignment.
2. Change the details of the Shortfall as necessary.
3. Click the “Update Shortfall” button near the bottom of the page.

The updated Shortfall details will now be reflected in the staffing schedule calendar, and ShiftMatch will restart the Shortfall filling process if required.

Escalation Shortcut – Employment Status

The most common method used to Escalate A Shortfall is changing the Employment Type allowed.
This opens up the Shortfall to a wider candidate pool internally (casual, part-time and/or full-time) or externally (eg: an outside agency).
The Unfilled page offers you a quick shortcut to Escalate a Shortfall based on Employment Type only.

To Escalate A Shortfall by quickly expanding the Employment Type:

1. Locate the unfilled Shortfall you wish to escalate.
2. Check the corresponding Employment Type box(es) you would like to include (eg: Casual, Part Time, Full Time or Agency) in a new candidate search.
   [You are unable to select the Employment Type used in the current search – which shows as a green checked box]

3. Click the “Update Shortfall” button near the bottom of the page.

ShiftMatch will now restart the Shortfall filling process based on the additional Employment Type(s) selected.

!Selecting Agency indicates you are referring the Shortfall to an outside Agency to fill.

Next Topic: Staffing: Agency – Monitoring Agency Use →