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FAQs for the My Schedule Tab
Q: What happens after I place an offer to work?
A: The ShiftMatch system will match your preferences and offers to available shifts. If your submitted offer is matched to an available shift, ShiftMatch will send you a Text and/or email with the details of the available shift. To accept the shift, simply reply to the Text with the designated code. If you do not want the shift, ignore the text and ShiftMatch will automatically move on to the next available candidate.
Q: How do I confirm my shifts?
A: Once you accept the shift, it will be closed and you will receive a confirmation Text and/or email. You can also see your schedule online in the My Schedule section.
Q: Can I modify or delete my availability?
A: YES. Login into ShiftMatch, click on “My Schedule” and then click on the [red flag] availability that you’d like to amend. Please note that accepted shifts can only be deleted by contacting your manager.
Q: Will ShiftMatch handle “pre-booked” shifts?
A: YES. Your manager has the ability to pre-book you to upcoming shifts. You will be notified of a confirmed shift and be able to see the pre-booked shift online in the My Schedule section.
Q: Can I specify preferences rather than just a selection of locations?
A: ShiftMatch matches the preferences of staff to available shifts on a SHIFT BY SHIFT basis. If you were to have offers in for two different locations, for example, and you were the best match for both shifts, you would receive two shift offers from which to choose.
Q: The skills listed on the My Skills page are incorrect – how do I change these?
A: Contact Management to discuss and amend your skills.
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