People: Broadcast – Sending Mass Texts To User Groups

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Broadcast

*Please be aware that text volume is a factor in the cost of ShiftMatch.
Using the Broadcast function may incur costs for your employer

The People tab through the Broadcast page allows you to send mass texts to groups of Users.

To send a broadcast text:

1. Enter the message in the box at the top right of the page, maximum 254 characters.
   If you include the code #firstname#, each User’s first name will show in their copy of the text message.

2. Select the basic User filters you wish to include.
   Among your options for User selection include any combination of:

• Specific Users identified by their Usernames (comma separated for multiples)
• Users associated with a specific Shortfall ID
• check boxes if you would like to include Users with Do Not Disturb on and Include Inactive Users
• Users with a specific Employee Type. Check multiple boxes to reach multiple Employee Types (eg: Part Time and Full Time)
• Users with a specific Role
• Users with a specific Grade
• Users with specific Skills
• Users that work in a specific Location

3. Click the “Submit Broadcast” button.
   A new screen entitled Broadcast View will appear.

4. Verify the information on the Broadcast View screen:

• the names of the Users
• the total number of Users who will receive the text (Total Matches)
• the contents of the Message

5. If you are not satisfied with the results of the Broadcast View screen, click the “Change Broadcast Requirements” button and repeat steps 1-4.

6. Once you are satisfied with the Broadcast View screen, click the “Submit Requirements” button.

7. If successful, a green banner will show at the top of the screen with the details of the texts sent.

Your text will now be sent to all Users that match the selection criteria.

!Broadcast texts do not allow the receiving User to reply.

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