Accept Shift Via Text

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Accepting or Declining Work Offers Via Text

Most users provide a cell phone number in their Details to receive and accept open shifts.
If you have provided a cellphone number, ShiftMatch will send you a text message when an available shift matches your availability, skills and grade etc.

The shift request typically describes the date, time and location of the available shift.
You can accept the shift or simply ignore (decline) the text.

If you do not want the shift, simply do not reply to the text.
ShiftMatch will move on to the next available candidate for the shift.

To accept the shift:

1. Type in the unique code you received (eg: “ICU696 in the example below)
2. Send the reply text.
   

You will then receive a follow-up text notification from ShiftMatch that you have been confirmed for that shift.

If you reach your text messaging limit on your cell phone, no shift requests or confirmations will be delivered until you are able to receive your Texts.
We recommend that you regularly clear your texts to ensure uninterrupted service.

To decline the shift:

1. Ignore the text.
2. Do nothing.
   

!ShiftMatch uses unique ID numbers to automate the matching process. It is important you ONLY SEND THE UNIQUE CODE when you reply to a work request.
The code is not CaPs sensitive.
Anything else entered in your message (additional words, numbers, characters, etc.) will nullify the code and result in an error, preventing you from taking the available shift.

*Are you receiving numerous shift requests matching two or more of your various offers at the same time?
You can accept multiple requests with just one reply.
Simply enter the first shift request ID, enter a space or a period, enter the next shift request ID, enter another space or period, and continue until all desired ID’s have been entered.

!Once you are scheduled for a shift, you cannot change it throught ShiftMatch.
Please contact your Manager to make any changes or cancellations.

Once you have accepted a shift, it will show in green and as “Confirmed” in the shift details on your My Schedule page.

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