Add a Shortfall: Shortfall Details Tab

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Shortfall Details

The Shortfall Details tab allows you to define the appropriate information relevant to this Shortfall.
The requirements include:

• The ability to choose a Rapidbook or leave blank and simply nominate the Shortfall Start Time and End Time
• the minimum and maximum Grade desired for the Shortfall
• the Reason the Shortfall is required (useful later when assessing data re Shortfall occurrences)
• Prebook (if applicable) – manually placing a User in the Shortfall
• the Maximum number of Messages that ShiftMatch should send to fill this Shortfall
• if ShiftMatch should use only people with availabilities to fill this Shortfall or not
• any Notes relevant to the shift – these may then show on the work request or confirmation texts sent to workers
• Duplicate Shortfall – used to place 1 or multiple Shortfalls for this location and on this day and time
• Notification Deadline (the time in advance of the shift that Management should be notified if it is not filled)

*If you check the box to Set the deadline from the shortfall end, the notification email from ShiftMatch will be triggered at the time the deadline is reached in comparison to the end of the Shortfall, rather than the beginning of the Shortfall.

Shift Reminder
ShiftMatch can be automated to send a reminder Text to staff before their work assignments.

!Contact your ShiftMatch account manager to discuss or activate the Shift Reminder feature.

If added, a Reminder Hours tab will be added to the Shortfall Details window (see below for an example).

External Reference
An External Reference field may be added to the Shortfall Details window and renamed appropriate to your workplace (eg: PO Number, Shift Code, Job Code etc)
Shortfall Details reports may also be filtered using this External Reference

!Please contact your ShiftMatch account manager to discuss External Reference.

Requested Grade
If appropriate, a Requested Grade tab may be added to the Shortfall Details window.
This provides an additional level of reporting on Grade performance for shortfall – ie;what was requested v supplied.
This is just a reporting function, adding a Requested Grade will not prioritize that Grade above another.

!Please contact your ShiftMatch account manager to discuss Requested Grade.

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