STEP 1: Create Reserved Routing Profile (MULT_USER_ROUTE)

  1. Click Menu, Maintenance, Maintain Routing Profiles.

  1. Double-click MULT_USER_ROUTE profile.

  • Set Sequence: = 1

  • Set Email Arrival Notification: = Y (Optional)
    When using Route Multiple Users button in workbasket, it will send an email to the users.
    Emails will be sent for initial routes and Approval process.

  • Click Submit to finish the creation of the routing profile.

STEP 2: Create Overdue Notification

  1. Click Menu, Maintenance, Maintain Routing Profiles.
  2. Right-click the routing profile MULTI_USER_ROUTE.
  3. Select Maintain Overdue Notifications.
  4. Click Add.

  1. Fill in the following fields:
    Route Name: Automatically populated with MULTI_USER_ROUTE
    Overdue After A Period of: Set the numeric value for the Overdue notice.
    Days/Hours/Minutes: Set the increment of time.

STEP 3: Create Approval Rule

  1. Click Menu, Maintenance, Maintain Routing Profiles.
  2. Right-click the routing profile MULTI_USER_ROUTE.
  3. Select Maintain Approval Rules.
  4. Click Add.

  1. Fill in the following fields:
    Route Name: Automatically populated with MULTI_USER_ROUTE
    Approval
    Action To Take: ORIGINATOR
    Force Notes: A (Auto Notes on Approval/Disapproval)
    Disapproval
    Action To Take: ORIGINATOR
    Force Notes: A (Auto Notes on Approval/Disapproval)

Setup for Route To Multiple Users is now COMPLETE!

NOTE: Users can be notified via email when new items have been routed to their workbasket. Click WorkBasket Email Notification Controls for a list of control values. You must be authorized to maintain system values in order to change these controls.

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