The purpose of this guideline is to provide advice in relation to the practical enforcement of Local Laws. The application of regulations, local laws (by-laws) will generally follow a systematic progression or escalation of information and warnings.
The following outlines a series of stages a lifesaver can work through to enforce local regulations:
1. Advisory;
2. Warning; and
3. Penalty.
The advisory stage can have three sub-stages:
1. Communicate – establish communication;
2. Inform/educate – provide information; and
3. Advise – provide specific advice.
Communicate:
• Greet the person;
• Introduce yourself;
• Positive body language;
• Smile; and
• Establish a rapport .
Inform/educate:
• Explain that the area is subject to certain rules and regulations;
• Explain that these rules are for the safety/health of all;
• Identify the authority of the regulation – i.e., local authority; and
• Advise them of the preferred course of action.
Advise:
• Advise the person that they would be/are in breach of these regulations; and
• Reinforce what you would like from them as a preferred course of action.
Warning:
• Advise the person that they are in breach of the regulation and of the penalty if they continue their current activity; and
• Advise them of your course of action.
Penalty:
• Enforce penalty (and/or);
• Report offence to appropriate authority; and
• Record details .
Note: Be aware of your level of authority before applying any penalty. |
Post your comment on this topic.