Section 8 – Training and Assessment

Working towards a continuous improvement culture

A continuous improvement culture is an approach to work that involves continually reviewing and refining processes and practices to achieve better outcomes. In the context of SurfCom this means regularly evaluating and updating procedures, policies, and training to ensure that they are effective and efficient in responding to emergencies.

It involves a commitment to ongoing learning and development, encouraging staff to contribute their ideas and insights to improve operations. This culture also involves a willingness to adapt and change in response to new information, feedback, and evolving circumstances.

Check and Training

The principles of check and training are critical for ensuring that all staff members are competent and capable of performing their roles effectively during an emergency. Regular training and checking of procedures, systems, and equipment are essential to maintain the highest standards of readiness and operational readiness.

It is essential to check all communication and information systems regularly to ensure that they are in good working order and that staff can use them effectively. Regular training and simulated exercises also help to identify areas of weakness and provide opportunities for improvement in communication, coordination, and decision-making.

Performance Management Process

Performance management is a critical process that ensures that employees are meeting or exceeding their job expectations. In the context of an emergency communication centre, performance management is essential to maintaining a high level of service delivery to the community.

Effective performance management involves setting clear goals and expectations for employees, regularly reviewing their performance, and providing feedback and coaching to help them improve. It also involves addressing any performance issues promptly and providing appropriate support and training to employees who may be struggling. By implementing effective performance management strategies, an emergency communication centre can help to ensure that its employees are providing the best possible service to the public.