3.3 Closing Procedure

VERSION 1.0 – DECEMBER 2023

Purpose: To provide guidance to operators on how to close the State Operations Communications Centre (SurfCom) safely and efficiently.

Scope: This procedure applies to all operators at the State Operations Communications Centre (SurfCom).

Procedure:

1. Closing Procedures
   1.1 Make Closing Announcement
   1.2 Send End-of-day Email Handover
   1.3 Complete EOD pagers in the dispatch system
   1.4 Turn all monitors off including wall displays.
   1.5 Secure SurfCom facilities, including doors, windows, and other entry points.
   1.6 Follow any established equipment or facility security procedures.
   1.7 Prepare SurfCom for the next shift or workday.

2. Responsibilities
   2.1 All operators are responsible for following the procedures outlined in this procedure.
   2.2 The OCS is responsible for ensuring that their operators are aware of and following the procedures outlined in this procedure.
   2.3 The OCS is responsible for providing the necessary resources and equipment to effectively open and close the centre.

Refer closing checklist