3.5 Method of Speech

VERSION 1.0 – DECEMBER 2023

Purpose: To provide guidelines and ensure that all operators have clear and effective communication when transmitting on the radio network.

Scope: This procedure applies to all Operators transmitting on the radio network.

1. Overview
   1.1 Having a consistent and uniform approach to communicating on a radio network allows prompt and efficient communication and support to our services on the beach.
   1.2 Use standardised phrases, pro words, and unit call signs to keep communications short, concise, and appropriate in the situation.
   1.3 All radio transmissions over the SLSQ radio network, as well as phone calls, are recorded and stored. This serves multiple purposes. Firstly, it provides valuable evidence that can be used in investigations or potential litigation matters. Secondly, the recordings can be used for training and quality assurance purposes to assess and improve communication practices.

2. Key elements to consider for effective speech on a radio network:
   2.1 Following the RSVP elements (Rhythm, Speed, Volume, and Pitch), enables you to enhance the clarity and comprehension of your speech on a radio network. Practicing these techniques ensures that your message is delivered effectively, especially in critical situations where quick and accurate communication is essential.
   2.2 Rhythm:
   A) Use short sentences divided into sensible phrases to maintain a natural rhythm.
   B) Avoid long pauses between each word, as this can disrupt the flow of communication.
   2.3 Speed:
   A) Speak slightly slower than normal conversation pace.
   B) Increase the length of pauses between phrases, especially if the message needs to be written down or if conditions are challenging.
   C) Avoid altering the gaps between words, as it can create an unnatural, halted rhythm that is difficult to understand.
   2.4 Volume:
   A) Speak at a volume like that of normal conversation.
   B) Avoid shouting, as it can cause distortion and make it challenging for the recipient to understand the message.
   2.5 Pitch:
   A) Pitch your voice slightly higher than normal conversation to improve clarity.
   B) Avoid speaking in a monotone voice, as it can make it difficult for the recipient to distinguish words and understand the message.
   2.6 Provide a time stamp at the end of each transmission. This assists services know the current time and provides a reference for voice recordings when automatic time injection is not working.