5.5 Public Safety Help Points (PSHP) (Beacons)

VERSION 1.0 – DECEMBER 2023

Purpose: To provide guidance to operators on how to effectively handle emergency and non-emergency calls received on public safety help points.

Scope: This procedure applies to all operators at the State Operations Communications Centre (SurfCom).

Procedure:

1. Introduction
   1.1 SLSQ managed public safety help points are located in various areas throughout the community and are designed to provide a direct line of communication for emergency and non-emergency situations.
   1.2 All operators must follow established procedures to effectively handle calls received on public safety help points.
   1.3 Calls are to be handled as per Section 5.2: Taking Emergency Calls.

2. Documenting Calls
   2.1 All calls received on public safety help points must be accurately documented, including the caller’s name, phone number, location, and a brief description of the emergency or non-emergency situation.
   2.2 Incidents are required to be created for every call received on a PSHP including spurious and false alarms.
   2.3 All alarm activations must be treated as real incidents until proven otherwise.

3. Responsibilities
   3.1 All operators are responsible for following the procedures outlined in this procedure.
   3.2 The OCS is responsible for ensuring that their operators are aware of and following the procedures outlined in this procedure.