The Weatherlink logger itself is a very reliable component. In 99% of cases of logger-related issues, the fault will be found to relate to computer issues or to external problems such as wireless interference or noisy AC mains or, very occasionally, to a loose logger, rather than to any inherent fault with the logger itself.
But logger-related issues can be varied; tracking down the cause of a particular problem may require working patiently and methodically through the fault symptoms and troubleshooting as per the various logger topics here. Try simple measures first, especially rebooting both console & PC.
But if these simple steps are not successful then more detailed troubleshooting will be needed. For communications problems with the USB logger, in particular, a basic understanding of the USB drivers may well prove necessary – please see the Understanding WL Comms & Issues topic for a primer.
Backing up Weatherlink data
All PC data that is stored in only one place (eg on your main hard drive) is potentially vulnerable to corruption and loss and Weatherlink data is no exception to this general rule. Especially once you have had a Davis station installed and collecting data for a year or two (maybe 10 years plus) then it becomes a valuable resource that it would be a great shame to lose or have damaged. So backing up your Weatherlink data regularly is a wise move in keeping the data safe. Simple video instructions for performing Weatherlink data backups are available in a video on the Davis Youtube channel.
With any logger-associated fault, the first remedy to try is simply to reboot the console and also the PC. This will often fix simple faults and it’s not worth even thinking about investigating other possible causes until both console and PC have been rebooted and tested again. Logged data or settings will not be lost simply by rebooting the console.
Common logger-related issues
With the caveats listed above and assuming that simple reboots have not fixed the problem then the following types of problem can occur. Bear in mind that there are several possible combinations of console and logger type. The commonest combination will be a standard console type (ie Vue/VP2/Envoy) with a USB logger and we’ll focus mainly on this pairing, but there are other popular logger types such as WeatherlinkIP and the serial logger; and the Envoy8X is a rather different console type with its own WDTU software and features.
- Problems getting started with a new installation
- Specific problems with Windows 10 after Build 10240 in USB mode
- No communication possible with logger
- Errors with archive download
- USB port dropout
- WeatherlinkIP issues
- Console/logger compatibility – the green dot issue
- Weatherlink for Windows software issues
- Weatherlink for Mac software issues
- Support for third-party software