Troubleshooting

If it conflicts with the security program at installation

Some security programs may stop running the tool installation package. If an error occurred, temporarily stop the security program operation and proceed with the installation again.

If the product does not operate after specifying the workspace when executing it

When executing the product for the first time, the global data of CodeScroll is stored in \APPDATA\ path. If access to this path is restricted, the product may not be operated.
To solve this problem, please use the feature to set the global data path.
Setting method: Enter the global data path to be set instead of –g default (default value) in CodeScroll.ini file. (the same if a case of -g or –global and csc.ini file)
If the -g option is not given, the dialog for setting any global data path when executing the product for the first time is displayed. If canceled here, it is set to the default path.

If it is installed and run in Windows Vista/7

It can only be run with the User Access Control (UAC) features disabled.
If you want to use it without disabling UAC, change the directory during installation so that it is not installed under the Program Files.
In addition, the Windows accounts for installation and execution must be the same and must be installed with an administrator account.

If an analysis is failed or Compile (pre-processing) error occurred

It is the state of source code that the test cannot be run. Please check the compile/link flag and header file/library settings.
You can check the settings in [Preferences] -> [Toolchain settings].
If all settings are correct (if it is possible to build without any problems in the actual development environment (IDE etc.)), please contact SureSoft Technologies, Inc.

If it fails to run all test cases

This is because the test engine operation is blocked by the firewall. The test engine loaded in memory when executing the test must be added as an exception to the firewall setting to run normally.

If it fails to register toolchain automatically

If it fails to register toolchain automatically due to some problem with toolchain information installed on PC, the toolchain auto-registration feature can be turned off. (--disableAutoToolchain option)

Add --disableAutoToolchain option to CodeScroll.ini file

Upload data to VPES
img-vpes-export

When you select and right-click a project, [Upload data to VPES…] is indicated in the menu. For this feature, please contact Technical support.

Collect Project Log

This feature collects the logs left in use of Controller Tester on a project basis in batch and exports them.
When you contact Technical support due to an error occurred, please send us the collected compressed file so that we can solve the problem more quickly.