Please remember that there is troubleshooting help included towards the end of the manual for every Davis weather station. We strongly encourage you to review this troubleshooting information and to carry out any checks that are suggested there before seeking further help. But if you cannot resolve the problem then please read on:
If you’re a customer of Prodata Weather Systems
First, PLEASE look for an answer in this knowledgebase to start with. There may well be a simple answer or fix to your problem that’s described here. But if you can’t find a solution or if there seems to be a real problem that needs a repair or replacement part then please read on:
Please contact us immediately on receipt in the unlikely event that any items appear to be missing or faulty out of the box. Otherwise:
If you have an in-warranty Vantage Vue station more than 4 weeks old:
Please contact the Davis UK Service Centre in Portsmouth for support by phone on 023 9262 3808. When the service centre is busy you may need to leave a voicemail and they will call you back.
For all other in-warranty support requests
Please only make support requests online as detailed above. This helps us considerably to provide a good, prompt support service because it provides an automatic and trackable record of the details of your support request.
Important: Please supply details of your system on the form – ideally the date and invoice number of your purchase – together with a short but clear description of the apparent problem and the name & address (including company details where relevant) under which it was bought. If you no longer have the invoice details then we need to know the Manufacturing Code (Mfg Code) for your system, similar to a serial number. Another topic describes how to find the Mfg Code.
Regrettably we can only help our own customers with in-warranty support issues (unless you’re seeking paid support or wish to buy Davis spares – we do carry have a wide range of Davis spares and accessories for sale, which are available to all EU-based users.);
For all out-of-warranty service requests
Please contact us by email as above to purchase spares or for an estimate for a repair.
Returns to Prodata
If – and please only if – you’ve already contacted us about a problem and we’ve agreed that you should return a part to us at Prodata for investigation/repair then please proceed as follows:
- Pack it carefully to survive rough handling in transit and include no more parts than are requested. For example, for anemometer repairs it is not usually necessary to include the wind cups which are more easily damaged in transit;
- Be sure to include your name and address (most important – you’d be surprised by how often people forget this!) AND a brief description of the problem AND a note of the purchase date (if still thought to be under warranty);
- Send it by a signed-for service to ensure that the package can be tracked, eg in the UK
Address it to our sales office in Littleport at the address below. NB The official Davis warranty is an RTB (return-to-base) warranty.As such, the customer is responsible for the cost of returns for service.
Address for returns
Prodata Weather Systems
Unit 7, Espace North Building
181 Wisbech Road
Littleport, Ely, Cambs CB6 1RA
If you bought your weather station elsewhere
If you purchased a system from a different UK dealer then please contact them for in-warranty support.
For international users the support & service arrangements will vary according to the country in which you purchased your Davis system.
Please remember that dealers can typically only support the version of the Davis station designed for sale in their country. So, for example, only OV-specification wireless parts are readily available in the UK and EU; the equivalent US wireless specification parts are simply not stocked;