13.1.2.1. Investigation

In the Investigation accordion, users can examine and document the root cause(s) of the identified issue.

*For guidance on common form functions, please refer to the dedicated section in the manual.

1. Problem Statement: This is a rich text field that allows users to present the issue or problem under investigation, including relevant context and details.
2. Detailed Investigation: This is a checkbox that, when selected, allows users to conduct a more thorough investigation into the issue and its root cause.
   • If selected, it will reveal the 3×5 Why Analysis accordion.
3. Root Cause Description: This is a rich text field that allows users to provide a description of the identified root cause.
4. Root Cause Documents: This is a file attachment field that allows users to upload any documents related to the root cause investigation.
5. Unable to Determine Root Cause: This is a checkbox that, when selected, allows users to indicate their inability to determine a root cause for the issue despite their investigation efforts.