9.4. Action Refused: Reassign, Send Back, or Close without Completion

If an action is refused by its assigned owner, it will be returned to its original creator for further handling. The creator will receive a notification in their Pending Tasks informing them of the rejection.

*An email notification will also be sent to alert them about the task. For more information on email notifications and their role in the application, click here.

Clicking on the subject in Pending Tasks or the button in the email will direct users to the Action Refused form. In this form, users can assign a new owner for the action, return the action to the current owner, or close the action without completion. They can also update relevant details, such as the action deadline, to accommodate the reassignment or closure.

*For more information on the fields available for modification in this form, consult the New Action section in the manual. The following information will focus only on the key fields.

1. Due Date: This field displays the current due date for the action execution. Users can modify this field to set a new deadline.
2. Action Item Owner: This dropdown displays the current user responsible for executing the action. Users can modify this field to reassign responsibility.
   

   !!This field appears only if the action type is internal. For external or supplier actions, users can modify the assigned external action owner or supplier.

3. Comment: This field allows users to add comments or notes relevant to the action item.
   

   **The Comment control functions similarly to a discussion board, enabling collaborative discussions with stakeholders involved in the workflow.

4. Save Form: This button allows users to save the form.
   • It will remain in the Pending Tasks folder.
5. Send Back the Action Back for Execution: This button allows users to send the action back for execution.
   • If selected, the Execute the Action task will be retriggered, either returning to the existing owner or being assigned to a new owner or representative.
6. Close Action (Without Completion): This button allows users to close the action without completion, bringing the workflow to an end.

!This form omits the Observations and/or Evidence accordion as it is only relevant during the action execution and review stages.