You may wish to send a specific type of message to only certain customers. If your company has VIP customers, for example, you can send custom emails and text messages with special offers or greetings just for them. To do this:

  • Click on the + button next to Group: to create a new group.

  • You will get a pop-up where you can write the group name, for example Hotel Staff then click on OK.
  • Select the group you just created (instead of Default).

The messages you write under this group will only apply to this group. After this, go to Admin then Customer Accounts. Select the customer account you want this notification group to apply.

Once you find the right account click on it, and under ACCOUNT SETTINGS and click on the Show Advanced button to access the Notification Group.


Why is the passenger getting the default SMS/email notification even after creating a separate notification group for them?