Choosing Relationships in the Sidebar shows you tickets, changes and assets related to the ticket. A ticket can only be related to other tickets in the same Zone.

You can view relationships to all types or to a specific type of object.

To remove a relationship, click the button next to the relationship.

The numbers to the right in the sidebar shows you how many items are related to the ticket.

Solving relationships

If a solving relationship is chosen as the relationship type, it means that solving the parent ticket will also solve all the related tickets at the same time.

Information in the header will show if this ticket resolves other tickets,

or if the ticket is resolved by another ticket.

It is also possible to send messages and save internal notes to all related tickets from the parent ticket.

When solving the parent ticket, all child tickets will be solved as well, sending out the same solution emails.

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